Saturday, 28 October 2017

Government plans stricter consumer protection laws to empower the consumers

By Ridhima Malhotra

PM Narendra Modi on Thursday said that the government is working on a new consumer protection act to empower consumers and enforce stricter guidelines on misleading advertisements. The new consumer protection act will ensure that the grievances are addressed in a time-bound and cost effective manner.
Speaking at the inauguration of a two day international conference for consumer protection, PM Modi spoke at length about the GST Law and said that it would be beneficial for the consumers. He stated that GST would help the prices to come down because of tough competition amongst the manufacturers. He also focused on the importance of protecting the consumer interests.

This new law will replace the Consumer Protection Act 1986, and will instead incorporate the revised 2015 UN guidelines on consumer protection. The law comes at a time when the government is initiating overhauls in several sectors. The Government had recently enacted a new Real Estate (Regulation and Development) Act to protect home buyers interest. The RERA legislation would protect buyers from builder’s monopoly.

The law comes as a welcome move at a time when many believe that the existing consumer law is riddled with loopholes. With the dwindling consumer confidence, the revised law certainly attains significance. Experts have also suggested that the new consumer protection act will safeguard the customer’s rights and will help them save money by initiating favourable measures. What remains to be seen is if it will succeed at the implementation level.

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